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Delivering Certainty

Delivering Certainty

Whether you’re grappling with industry changes and competition or learning to operate during the COVID-19 pandemic, a common challenge that plagues businesses is uncertainty. As humans, we desire predictability and the continuity of our journey and have always worked hard to ensure stability. The certainty of outcomes brings comfort, but uncertainty is a way of life. Therefore, as the future is unknown, the only way to build confidence, new capabilities, and resilience is by charting certainty through uncertain waters.

Certainty in Business

Certainty drives business value. The need for certainty in business does not mean “not taking a risk,” but rather, ensuring you consistently meet customer and market demands and contractual and regulatory requirements. As we adapt and continue to learn how to manage in an uncertain world, certainty ensures you continue to deliver great service to customers consistently even in the face of uncertainties. This helps build trust, boost customer retention, and above all, strengthen brand value and business in the long run.

Amnet Delivers Certainty

With over two decades of experience, Amnet is known for its unwavering commitment toward clients in delivering certainty with the highest quality, ensuring business continuity, and nurturing long-term relationships. Amnet actively engages with its clients to understand their business-specific needs and adapts to respond and deliver at scale.

Measuring Certainty

Operational excellence and an endeavor to deliver certainty are a part of who we are and our mission. To quantify certainty, we have created an index—one that will measure Amnet’s score based on parameters that are critical to its clients every month. The goal is transparent and periodic reporting to our clients, our performance across different metrics, all denoted by a single score.

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Certainty Index for June 2021
CERTAINTY INDEX FOR APR 2020

91.98%

CERTAINTY INDEX FOR MAY 2020

92.10%

CERTAINTY INDEX FOR JUN 2020

92.20%

CERTAINTY INDEX FOR JULY 2020

93.2%

CERTAINTY INDEX FOR AUG 2020

93.2%

CERTAINTY INDEX FOR SEP 2020

91.8%

CERTAINTY INDEX FOR OCT 2020

90.1%

CERTAINTY INDEX FOR NOV 2020

92%

CERTAINTY INDEX FOR DEC 2020

97.1%

CERTAINTY INDEX FOR JAN 2021

98.1%

CERTAINTY INDEX FOR FEB 2021

95.9%

CERTAINTY INDEX FOR MAR 2021

98.1%

CERTAINTY INDEX FOR APR 2021

99.6%

CERTAINTY INDEX FOR MAY 2021

97.7%

Here is the simplified version of the methodology we use to develop our certainty index:

  • We reached out to our clients and asked what they believe are key metrics of their Smartshoring® relationship with Amnet.
  • From the various metrics mentioned, we consolidated the ones that create the maximum impact.
  • We then asked customers to rate the importance of each metric by assigning a weight to each metrics.
  • Based on this feedback, we arrived at a single figure. And that’s what we call the “certainty index.”

We believe this is a potent method to reassure our valued clients that we’ve got their backs and that, with Amnet, they have certainty! We measure what matters, and what gets measured, gets improved.

Partner with Amnet for Certainty

Don’t let anything stop your business. Whether you’re still challenged by the global pandemic or you require skilled resources with domain expertise, we have your back. Contact us today to see how our certainty index can ensure you reliable outcomes, accelerate your business growth, and overcome your operational challenges.

How Amnet Delivered Certainty

Explore how Amnet moved 300+ resources in a day to deliver certainty at 99.6% quality to a leading publisher and creator of electronic tools and resources for theological study.

Voice of Amnites

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“Delivering Certainty means that our clients can rest assured knowing that we have them covered, that we will deliver on our commitments if not out deliver.”

Founder and Managing Director

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“AMNET being a reliable partner – every time, anytime!”

Chief Operating Officer

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“Delivering world class solutions at the right price, on time, every time creating customer delight.”

Vice President- Publishing Services

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“Delivering certainty is a measurement of how much the customer relies on my service based on the quality and time that I promise and the price he pays me.”

Senior Manager – Operations

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“Delivering certainty is as close to keeping a Covenant, which cannot be broken even in worse times.”

Senior Manager– Operations

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“For me delivering certainty is to assure the customer of consistency of quality and delivery and maintaining transparency with real-time communication about the challenges.”

Manager – Operations

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“For me delivering certainty is not just timely delivery of the end product with quality but also executing the series of activities involved in the project with expertise and adroitness while being transparent about the challenges.”

General Manager – Editorial & Project Management

Experience Certainty With Amnet. Reach Out to Us

certainty (2)

Brand Perception Survey

“The customer’s perception is your reality.” – Kate Zabriskie

We truly believe that we are only as good as our customer’s say we are, and to gather some insight into how our clients perceive us, we initiated the 1-question brand perception survey. Inputs were sought from over 250 client contacts in the month of October 2020.

The results have been beyond gratifying!

We were ascribed the following qualities by our clients:

We are indeed grateful that we’ve been able to live up to our values.

Learn more about how The Enerji Group delivers certainty

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