Whether you’re grappling with industry changes and competition or learning to operate during the COVID-19 pandemic, a common challenge that plagues businesses is uncertainty. As humans, we desire predictability and the continuity of our journey and have always worked hard to ensure stability. The certainty of outcomes brings comfort, but uncertainty is a way of life. Therefore, as the future is unknown, the only way to build confidence, new capabilities, and resilience is by charting certainty through uncertain waters.

Certainty drives business value. The need for certainty in business does not mean “not taking a risk,” but rather, ensuring you consistently meet customer and market demands and contractual and regulatory requirements. As we adapt and continue to learn how to manage in an uncertain world, certainty ensures you continue to deliver great service to customers consistently even in the face of uncertainties. This helps build trust, boost customer retention, and above all, strengthen brand value and business in the long run.

With over two decades of experience, Amnet is known for its unwavering commitment toward clients in delivering certainty with the highest quality, ensuring business continuity, and nurturing long-term relationships. Amnet actively engages with its clients to understand their business-specific needs and adapts to respond and deliver at scale.

Operational excellence and an endeavor to deliver certainty are a part of who we are and our mission. To quantify certainty, we have created an index—one that will measure Amnet’s score based on parameters that are critical to its clients every month. The goal is transparent and periodic reporting to our clients, our performance across different metrics, all denoted by a single score.

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Certainty Index for October 2023

Here is the simplified version of the methodology we use to develop our certainty index:

  • We reached out to our clients and asked what they believe are key metrics of their Smartshoring® relationship with Amnet.
  • From the various metrics mentioned, we consolidated the ones that create the maximum impact.
  • We then asked customers to rate the importance of each metric by assigning a weight to each metrics.
  • Based on this feedback, we arrived at a single figure. And that’s what we call the “certainty index.”

We believe this is a potent method to reassure our valued clients that we’ve got their backs and that, with Amnet, they have certainty! We measure what matters, and what gets measured, gets improved.

Don’t let anything stop your business. Whether you’re still challenged by the global pandemic or you require skilled resources with domain expertise, we have your back. Contact us today to see how our certainty index can ensure you reliable outcomes, accelerate your business growth, and overcome your operational challenges.

Explore how Amnet moved 300+ resources in a day to deliver certainty at 99.6% quality to a leading publisher and creator of electronic tools and resources for theological study.

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“The customer’s perception is your reality.” – Kate Zabriskie

We truly believe that we are only as good as our customer’s say we are, and to gather some insight into how our clients perceive us, we initiated the 1-question brand perception survey. Inputs were sought from over 250 client contacts in the month of October 2020.

The results have been beyond gratifying!

We were ascribed the following qualities by our clients:

We are indeed grateful that we’ve been able to live up to our values.