Adults with disabilities are significantly more at risk of suffering from serious health conditions. In fact, over 62 million Americans are living with some form of disability and the amount of healthcare spending is enormous. What this means for healthcare providers is ensuring that patients with disabilities have equal access to information and care.Â
With rapid digitization of healthcare operations, activities, and processes, lack of web accessibility can make it increasingly difficult for people with disabilities to receive quality care and services. It even restricts their ability to benefit from fitness, health, and wellness content available on websites of insurance providers and healthcare centers.
Imagine a patient, with some form of visual impairment in need of urgent care, chooses to check-in online to book an appointment only to find that information on the webpage is inaccessible. The patient not only feels discriminated but it also delays access to care. While the goal of the healthcare industry is to drive better care outcomes, limited or poor web accessibility can derail the efforts to achieve that objective. It can severely impact industry players’ ability to improve population health and have legal and ethical implications.Â